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An award should go to the Virgin Airlines desk attendant in Sydney some
months ago for being smart and funny, while making her point, when
confronted with a passenger who probably deserved to fly as cargo.
A crowded Virgin flight was cancelled after Virgin's 767s h ad been
withdrawn from service. A single attendant was rebooking a long line of
inconvenienced travelers. Suddenly an angry passenger pushed his way to
the desk. He slapped his ticket down on the counter and said, 'I HAVE to
be on this flight and it HAS to be FIRST CLASS'.
The attendant replied, 'I'm sorry, sir. I'll be happy to try to help you,
but I've got to help these people first, and I'm sure we'll be able to
work something out.'
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, 'DO YOU HAVE ANY IDEA WHO I AM?'
Without hesitating, the attendant smiled and grabbed her public address
microphone: 'May I have your attention please, may I have your attention
please', she began - her voice heard clearly throughout the terminal.
'We have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If
anyone can help him find his identity, please come to Desk 14.'
With the folks behind him in line laughing hysterically, the man glared at
the Virgin attendant, gritted his teeth and said, 'Fuck You!'
Without flinching, she smiled and said, (I love this bit) 'I'm sorry, sir,
but you'll have to get in line for that too.'
Consider yourself now trained in customer management
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